Everything we do at 1-2-1 Mortgages is with the sole intention of providing our clients with the following outcomes:
Our clients can be confident that they are dealing with a professional firm where their fair treatment is central to our culture.
Products and services marketed and sold are designed to meet the needs of identified client groups and our marketing is targeted accordingly in an easy to understand way.
Clients are provided with clear information and are kept appropriately informed before, during and after the point of sale.
Where clients receive advice, the advice is suitable, appropriately recorded and takes into account all of their personal circumstances.
Clients are provided with products that perform as we have led them to believe, and the associated service is of an acceptable standard as we have led them to believe.
Clients do not face unreasonable after sales barriers should they wish to change products, change providers, submit a claim or make a complaint.